You can cancel your contractual declaration within 14 days, stating reasons, in writing by email and/or by returning the goods using the return form. The period begins after receipt of the goods. The timely dispatch of the revocation or the goods is sufficient to meet the revocation deadline. The revocation must be sent to the following address.

The exercise of the right of withdrawal leads to the conversion of the purchase contract into a reverse transaction relationship, according to which the services received under the purchase contract must be refunded. Goods received must be returned within 14 days of the declaration of withdrawal at the latest.

We will also refund any payments received within 14 days of the declaration of withdrawal. However, we may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. proof that you have returned the goods, whichever is the earlier.

Further information on the guarantee can be found under point 6.

In the event of a return without reason, this must also be noted in writing. The costs for the return shipment are to be borne by you. We will refund the purchase price immediately upon receipt of the goods or credit it to your customer account. customer account. We reserve the right to deduct compensation for possible damage or excessive wear and tear from the purchase price to be refundable purchase price if any loss in value is attributable to handling of the goods, which was not necessary to determine the type, condition and functionality of the goods.

All items are available according to the availability display on the product pages.

Small optical deviations from the illustrations of the goods are possible.

The final price of the order includes VAT plus the indicated shipping costs. Your articles are usually immediately after the purchase amount has been credited to our account. You will also receive a shipping notification by e-mail. Claims for damages due to delay or impossibility or non-fulfillment, including those that have arisen up to the withdrawal from the contract, are excluded. are excluded.

If the shipment is not received by the customer within 5 days of receipt of the shipping confirmation, it is the customer's duty to inform us immediately, to inform us of this immediately. An investigation into a customer's shipment will only be initiated by the shipper if the customer has duly notified the shipper, if the customer has duly communicated this. However, if the customer has not properly reported the non-delivery the customer must initiate an investigation directly with Swiss Post.

By completing the order, the buyer accepts our terms of payment and the payment options specified by us. Further reference is made here to our payment options.

We guarantee that the goods are free from material and manufacturing defects at the time of the transfer of risk and that they has the contractually warranted characteristics. Upon receipt of the goods, the buyer must inspect them immediately for quality and defects. Any obvious defects must be reported to us in writing within 7 working days.

The guarantee and warranty period is defined by the statutory warranty claims and is 24 months. In the event of a complaint, the item complained about must be sent in with sufficient postage. The guarantee does not cover normal wear and tear. It expires if the customer modifies the delivered goods.

During the warranty period, the buyer has the right to rectification free of charge. Partial or complete replacement of the replacement of the item is permissible. If defects are not remedied within a reasonable period of time, the buyer shall be entitled to to conversion or reduction. We reserve the right to repair heavily soiled and clogged items (e-cigarettes, electric cigarette plugs) that are within the warranty period. into a chargeable repair. More on this under point 13 Repair.

We draw your attention to the fact that the data required for business transactions will be processed and stored. The customer has been informed in detail about the type, scope, location and purpose of the collection, processing and use of the personal data required for the execution of orders by the seller. personal data required for the execution of orders by the seller.

We use the data you provide to fulfill and process your order. If you subscribe to the newsletter, your e-mail e-mail address will be used for our own advertising purposes until you unsubscribe from the newsletter. You can unsubscribe at any time.

The protection of your privacy is very important to us. Below you will find detailed information on how we handle your data.